IMPORTANT SAFETY NOTICE ABOUT EXCALIBUR MATRIX 405 CROSSBOW RECALL

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It has come to our attention that the potential exists for accidental discharge to occur in some of our Matrix 405 crossbows sold after January 1, 2014. This appears to involve the sear contacts wearing prematurely due to a differential in hardness between the two sear contact areas within the trigger mechanism. As a result, the crossbow may fire when an arrow/bolt is in place, but without the trigger being depressed.

At Excalibur, we have the utmost concern for the safety of our customers, and we are taking immediate action to address this situation by recalling all Matrix 405 crossbows purchased after January 1, 2014 and repairing them at our expense.

If you purchased a Matrix 405 after January 1, 2014, please do the following:

  1. Stop using your Matrix 405 crossbow immediately.
  2. If you can, return it to the dealer from whom you purchased it.
  3. If this is not convenient, we ask that you ship it back to us at our expense.
  4. If you are shipping the crossbow to us, please call our customer service department at 800-463-1817 to address the shipping cost and obtain a return authorization number to aid in tracking the process.
  5. U.S. customers please ship your crossbow to either one of our US Warranty locations; Woody's Sporting Goods, 35 Werner St., Wernersville, PA 19565, or Horizontal Archery, 37432 Fifth Ave., Sardis, OH, 43946.
  6. Canadian customers please ship your crossbow to Excalibur Crossbow, 2335 Shirley Drive, Kitchener, Ontario, N2b 3X4.
  7. To ship your crossbow, please remove the front limb unit using the two riser mount bolts under the front of the mainframe, remove the scope and rings using the nuts which clamp the rings to the scope mount, and remove the quiver mount. The stock unit can then be securely packaged and shipped to the appropriate address for inspection and repair.

If you have any questions about this process, please contact our customer service department at 800-463-1817.

Once we have received your crossbow, we will repair and return it to you as quickly as possible, also at our expense.

We at Excalibur sincerely regret the inconvenience caused by this situation, and we will strive to quickly and effectively correct the issue so that you can continue to enjoy your Matrix 405 crossbow. Thank you for your patience and understanding with this issue.

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