It has come to our attention that the potential exists for accidental discharge to occur in some of our Matrix 405 crossbows sold after January 1, 2014. This appears to involve the sear contacts wearing prematurely due to a differential in hardness between the two sear contact areas within the trigger mechanism. As a result, the crossbow may fire when an arrow/bolt is in place, but without the trigger being depressed.
At Excalibur, we have the utmost concern for the safety of our customers, and we are taking immediate action to address this situation by recalling all Matrix 405 crossbows purchased after January 1, 2014 and repairing them at our expense.
If you purchased a Matrix 405 after January 1, 2014, please do the following:
If you have any questions about this process, please contact our customer service department at 800-463-1817.
Once we have received your crossbow, we will repair and return it to you as quickly as possible, also at our expense.
We at Excalibur sincerely regret the inconvenience caused by this situation, and we will strive to quickly and effectively correct the issue so that you can continue to enjoy your Matrix 405 crossbow. Thank you for your patience and understanding with this issue.