EXCALIBUR CUSTOMER SERVICE !!!!!!!!!

Crossbow Hunting

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BrotherRon
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Location: North Central Wisconsin
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Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!

Post by BrotherRon » Sun Mar 04, 2018 7:53 pm

Never a worry with Excalibur. If you do have an issue you will be taken care of very quickly.
Matrix 310/330 Snuffy II~ Hawke XB30 Pro SR ~TT~Tombstone Case.
36" All Weather Tactical Case. Danny Miller Top Mount Quiver
Strings by Boo ~ 8ptbuk ~ nchunterkw
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xcaliber
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Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!

Post by xcaliber » Thu Mar 15, 2018 8:07 am

Peter took great care of me with everything I have asked of Excalibur Crossbows. No problems, and very good response time. I'm very happy to say the least!
Matrix 330 (Xylia) Bushnell Trophy XLT / Single Stage Trigger Tech
Kodabow Scout (Karma) MFO Tagged Out Sights.
Micro 355 (Jinx) Nikon Bolt XR. TT Single Stage, Munch Mount
Matrix 380 (Max) Leupold Crossbones

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Tangle Eye
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Location: Jackson, TN

Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!

Post by Tangle Eye » Thu Mar 15, 2018 9:51 am

I’m in the midst of getting a cocking rope issue corrected with them and can add to the praises for their customer service. When my cocking rope appeared to be getting cut inside the bow after not many shots I contacted them, got an RMA, and sent the bow to Port Huron. Within an hour of its being received Conner called me on the phone to tell me he’d replaced the rope and to discuss any other issues I was having. The bow was shipped back to me the same day they received it!

The issue has recurred and upon contacting Mike at Excalibur HQ the decision was made to completely swap out the entire bow. They wanted to examine mine to see what was going on as the issue had not been reported before and was apparently something specific to my particular bow. Again - the replacement bow was shipped out the same day the defective one arrived. You just can’t beat that.

And - they are usually very prompt about responding to emails (Dawn, Mike, and Peter) as well. In our society this kind of customer service is pretty much unheard of.
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Excalibur Assassin w/ Boo Force 10 string
Excalibur Gen 1 Micro 335 w/ full DrStirrup package

If you always do what you always did, you’ll always get what you always got.

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