Welcome to the Excalibur Crossbow Customer Service Center!

Have Questions?

  • Click Knowledge Base Tab
  • Select Topic and Category

I Have a Warranty Issue

  • Create a new account
  • Click “Create New RMA Request” button
  • Complete form and submit
  • You will get an email response once we have received your RMA request

I Can’t Find an Answer to my Question

  • Create a New Account
  • Create a New Ticket
  • Select Topic and Category
  • Input Your Question
  • Click The Submit Button

How do I Follow up on my Warranty Return?

  • Click “View My RMAs”
  • Click on the RMA number to see complete details regarding the status of your return.

The goal of our system is to enhance your customer service experience and to better serve your concerns 24/7.

If you have any suggestions or concerns please contact us at: 1-800-463-1817 or warranty@excaliburcrossbow.com

“You’re treating me so well on replacing my limbs I went and bought another new Excalibur today I love y’alls bows. I don’t think they come any better” ~ Dewayne Gann

Change your String

Damage your string in the field, changed it in under 60 sec.

Decocking your Crossbow

You can easily and silently decock your crossbow, saving you time and money!

Loading an Arrow

Loading an Excalibur crossbow is easy! Always ensure the arrow is fully seated!

Cocking your Crossbow

Proper cocking ensures consistent alignment of the string...key to repeatable accuracy.

Setting Brace Height

For superior performance and accuracy, ensure your Brace Height is set correctly.

FOR INSTRUCTIONS ON HOW TO USE OUR ONLINE WARRANTY SYSTEM