Excalibur Crossbow Forum

I'm sure the arrows were placed the right way (I always double check), but I use illuminated arrows (Excalibur) - maybe those are to slippery? The Lumenok equipped arrows have been pretty good and we don't see issues with them but we did see issues with other lighted nocks that were really shiny an...

Mr. Troubleshooter, Sorry to hear of the issues you're having. Limb tip breaks historically happen when too much energy is exerted to the string which is normally caused by the arrow not being properly seated against the string. It is possible to have a faulty tip but that is much more rare. We also...

Doing a good job sometimes is like peeing your pants in a dark suite ...you get a warm feeling but no one notices.

Now that's just funny right there! Thanks guys for making my day.

Peter

I just tried a C2 on the Micro in my office and it fit perfectly. Is it just the hole not lining up? Your stock could have a mis-drilled hole, if you look closely at the area around the hole if there is any mark from the dowel on the stock it will show this. Sometimes opening the hole slightly with ...

Our first goal is to get people back in the field so they can continue their hunt. Unfortunately, sometimes we need to rush things through to make it happen quickly and the result is not always cosmetically pleasing. This can occur with limbs too when we can't perfectly match the camo. We decided to...

not questioning the function. im sure by now everyone knows there aint much science to any of these models. what i would wanna know though is if they took old parts and painted them to make a new model. if you took a returned or blemished item anywhere and threw a new coat of paint on it then its n...

A longer length of pull. My matrix 380 seems awful short for me.

How about this?

Here is the length of pull for the various models: Equinox - 13.5" Exomax - 13.75" Vortex - 13.5" Exocet 200 - 13.75" Eclipse XT - 13.5" Matrix - ALL - 14" Phoenix - 13.75" Ibex SMF - 13.5" Axiom SMF - 13.75" Vixen II - 13" Micro 13 15/16" Grizz...

Glad we could get those to you within a reasonable time frame. It's always a challenge for us to service our customers outside of North America but we are doing our best.

Thanks for the post!

Peter

The MSRP for the Grizzly is $599.99, we missed that one. Now listed on the website.

Peter

String issues are not really all that common. If your string just shows indents from the trigger claws in the serving that is 100% normal and does not mean the string is worn. These crossbows are holding a lot of weight so impressions in the serving are normal. If it is actually tearing the serving ...

Sounds like an unusual issue. When the trigger is not latched how does the trigger feel? Does the trigger return on its own or does it drag? How long has it been doing this? Does it do it all the time? Could be as simple as debris in the trigger linkage. Give us a call to discuss. 800-463-1817 Peter

My apologies Peter. I had read the post and failed to follow up to see your explanation the charges were for the "upgrade" and not replacement (which is no longer available). My mistake. :oops: No problem, I just wanted to point that out. I got a lot of phone calls after that thread with ...

You probably don't remember but we had an email exchange where you said you'd mail me a replacement string last year. I'm still waiting. :lol: Sorry about that, not sure what happened there but we will make it right. I sent you a PM about the brake pads that were on your limbs. We will of course re...

I never like to hear negative feedback about our products or customer service as we work very hard to keep our customers happy. However, we are not perfect and do make mistakes. The fact is during hunting season we receive hundreds of calls and emails a day and it can be difficult to get hold of us ...