Hi..
I bought a new Matrix 355 package and like the scope but it has black spots on glass. They can't be wiped off as I tried to clean with lense kit.Its obvious the stuff is inside of glass.I know its not normal as my friend bought a 380 with same tac-zone scope.We just bought these yesterday & now up north on our hunt for a week.Do I struggle using it or send to Excal.This sucks as I need good glass to hunt.
JC
Black Spots in Tac-Zone scope.. what to do
Black Spots in Tac-Zone scope.. what to do
Last edited by todaupah on Mon Oct 21, 2013 1:31 pm, edited 1 time in total.
Re: Black Spots in Tac-Zone scope.. what to do
Contact Excalibur
They will do what is right.
When you have a problems with a product, the best thing to do first is contact the manufacture or where you bought it and let them help. That is your best bet.
If it is just a setup issue, then the forum can help faster.
Tom
They will do what is right.
When you have a problems with a product, the best thing to do first is contact the manufacture or where you bought it and let them help. That is your best bet.
If it is just a setup issue, then the forum can help faster.
Tom
Tom
[img]http://hometown.aol.com/wingbonecall/images/turkey.gif[/img]
[img]http://hometown.aol.com/wingbonecall/images/turkey.gif[/img]
Re: Black Spots in Tac-Zone scope.. what to do
Hi TomTom wrote:Contact Excalibur
They will do what is right.
When you have a problems with a product, the best thing to do first is contact the manufacture or where you bought it and let them help. That is your best bet.
If it is just a setup issue, then the forum can help faster.
Tom
Yeah,hope I'm not coming across whining.Just bummed as I been looking forward to this.I'm not near where it was bought so can do anything about it.
Re: Black Spots in Tac-Zone scope.. what to do
Call Excalibur.
EXCALFFLICTION 1991 ->>----------> 2024
Matrix 355
Huskemaw and Leupold crossbow optics.
Boo Strings
SWAT BH's and TOTA heads.
Teach Your Family How To Hunt So You Don't Have To Hunt For Your Family
Matrix 355
Huskemaw and Leupold crossbow optics.
Boo Strings
SWAT BH's and TOTA heads.
Teach Your Family How To Hunt So You Don't Have To Hunt For Your Family
Re: Black Spots in Tac-Zone scope.. what to do
Not at all
It is just that if it is an actual faulty part, then forum members can not truly help. The long you take to contact Excalibur, the long it will take to be looked after properly.
Excalibur Crossbow
2335 Shirley Drive
Kitchener, ON N2B 3X4
Toll Free: 800-463-1817
Phone: 519-743-6890
Fax: 519-743-6964
It is just that if it is an actual faulty part, then forum members can not truly help. The long you take to contact Excalibur, the long it will take to be looked after properly.
Excalibur Crossbow
2335 Shirley Drive
Kitchener, ON N2B 3X4
Toll Free: 800-463-1817
Phone: 519-743-6890
Fax: 519-743-6964
Tom
[img]http://hometown.aol.com/wingbonecall/images/turkey.gif[/img]
[img]http://hometown.aol.com/wingbonecall/images/turkey.gif[/img]
Re: Black Spots in Tac-Zone scope.. what to do
You didn't come across like you where whining to me.
I would try to use the scope if it is completely functional. Try taking it out first thing in the morning and let it cool off in the moist air. If it still looks clear bring it in the house and look through the scope to check for humidity in the scope. If you see nothing I think you're good to go until you replace the scope after the season.
Call Woody's in PA for warranty (assuming you are in the US).
http://woodyssportinggoods.com/
I would try to use the scope if it is completely functional. Try taking it out first thing in the morning and let it cool off in the moist air. If it still looks clear bring it in the house and look through the scope to check for humidity in the scope. If you see nothing I think you're good to go until you replace the scope after the season.
Call Woody's in PA for warranty (assuming you are in the US).
http://woodyssportinggoods.com/
Some people just like stepping on rakes
Re: Black Spots in Tac-Zone scope.. what to do
Yeah it Appears to work but very bothersome to look through. Its disappointing to pay the good money and have bum glass.I did try calling Excalibur but could only leave message.I'm sure they'll take care of it.Boo wrote:You didn't come across like you where whining to me.
I would try to use the scope if it is completely functional. Try taking it out first thing in the morning and let it cool off in the moist air. If it still looks clear bring it in the house and look through the scope to check for humidity in the scope. If you see nothing I think you're good to go until you replace the scope after the season.
Call Woody's in PA for warranty (assuming you are in the US).
http://woodyssportinggoods.com/
Re: Black Spots in Tac-Zone scope.. what to do
All set..Dawn from Excalibur called right away this morning and new scope is on the way! Excalibur rocks.Thanks Guys
Re: Black Spots in Tac-Zone scope.. what to do
Not there was ever any doubt, but glad it's all sorted out! 
Phoenix Crossbow
Outdoors and Cars
I'd rather be hunting
Outdoors and Cars
I'd rather be hunting
Re: Black Spots in Tac-Zone scope.. what to do
Yes sir..Its taken care of .Thanks Excalibur.taz3 wrote:Not there was ever any doubt, but glad it's all sorted out!