Excalibur - Awesome Customer Service

XCaddis · Post by **XCaddis** » Wed Mar 04, 2009 8:25 pm

Hey Folks,

Never had any issues in the past, but I recently noticed a small splinter of fiber that had come off of one of the limbs of my Exomax. I contacted the Excalibur team via email and received a speedy response from Peter in the Marketing group. Since I was in Kitchener he asked if I could drop by and take a look at the limb. After taking a quick look, he agreed to replace the limb at no charge. I would have been happy to pay for the replacement, but as I have heard from others, Excalibur has some of the best customer service...period.

All I can say is thanks, and you guys have a customer and salesman for life.

Cheers,

XCaddis

mikej · Post by **mikej** » Wed Mar 04, 2009 8:53 pm

welcome . just one more satisfied excal customer. they are the best at making customers happy

xbow kenny · Post by **xbow kenny** » Wed Mar 04, 2009 8:54 pm

You said it, they are the best in the buisness with out a dought.

crazyfarmer · Post by **crazyfarmer** » Wed Mar 04, 2009 9:17 pm

welcome to the best

Grizzly Adam · Post by **Grizzly Adam** » Wed Mar 04, 2009 9:46 pm

Welcome!

Best bows, best service ... and best forum!

Of course, I'm biased.

raydaughety · Post by **raydaughety** » Wed Mar 04, 2009 10:40 pm

Been there , done that, got the same results. Customer service could not be any better.

vixenmaster · Post by **vixenmaster** » Thu Mar 05, 2009 5:21 am

welcome to the forum & break those limbs in. pun intended!

Doe Master · Post by **Doe Master** » Thu Mar 05, 2009 5:39 am

Welcome to the forum

I have to agree they have the best warranty department

Canabow · Post by **Canabow** » Thu Mar 05, 2009 12:56 pm

Welcome to the forum. Yes thier customer service is second to none. I believe the fact that they have such a good product helps I have not noticed any concerns about quality so the issue that arise can be dealt with quickly and fairly.

XCaddis · Post by **XCaddis** » Thu Mar 05, 2009 8:11 pm

Well I can tell you that good customer service in any industry in this day and age is rare. The thing that this type of customer service builds you is loyalty...and I can tell ya it pays for itself in the long run. Three of my buddies have bought XCal crossbows on my reccomendation so far...

Fred · Post by **Fred** » Fri Mar 06, 2009 10:26 am

Thats why I own 2 Excalibers I never cease to be amazed at what some of the gents with other brands think is great customer service customer service is not having a problem in the first place I don't know how many times I've read on other sites well the NEW model has this problem and we are going to fix it when in fact 3 models back had the same problem and it just continues on and on

saxman · Post by **saxman** » Fri Mar 06, 2009 10:39 am

I'll be the first to complain abiut bad service.
Excalibur is tops in service IMHO and quality
Welcome friend

one shot scott · Post by **one shot scott** » Fri Mar 06, 2009 8:12 pm

Yep, Excalibur is top notch! I had an issue once(dry-fire). It was 100% my fault, and Peter still treated me well. He had my limbs shipped to me very quickly since opening day was just around the corner. With all the chinese items for sale, its very nice to see a canadian company with excellent customer service.

long live excalibur!!!!!!!!!!!

dutchhunter · Post by **dutchhunter** » Fri Mar 06, 2009 8:22 pm

second to no one great job guys and gals thanks bill DUTCH

Sopchoppy · Post by **Sopchoppy** » Sat Mar 07, 2009 10:04 am

Dan Miller took care of my "self-inflicted" problem with my Vortex. He fixed the problem I knew about and one I didn't even know I had. What amazed me most was how much time he took with me on the phone trying to diagnose what was wrong.

Anytime someone says they are thinking about a crossbow, I tell them , look at all the rest, then buy the best, Excalibur.