matrix limb end

frank25 · Post by **frank25** » Thu Aug 08, 2013 8:02 pm

The end of my limb that is glued on it looks like the glue on the edge is cracking is this something to worry about

strum · Post by **strum** » Thu Aug 08, 2013 8:38 pm

hey frank give us a pic maybe someone can answer that for you.

onebigskittle · Post by **onebigskittle** » Thu Aug 08, 2013 11:17 pm

I would unstring the bow and check it out to see if the end is loose or not and if so call Danny Miller @740-483-2312 and talk with him about it.

mrbi · Post by **mrbi** » Sat Aug 10, 2013 2:28 pm

maybe you're like me
I send email them and not get any answers.
new matrix 355 never used, I still look at it every day, the powerless.

awshucks · Post by **awshucks** » Sat Aug 10, 2013 2:38 pm

mrbi, call Danny Miller at [740] 483-2312. figure out the time diff's from China............That's in Ohio, USA

one shot scott · Post by **one shot scott** » Sat Aug 10, 2013 2:38 pm

forget email, call them.

frank25 · Post by **frank25** » Sat Aug 10, 2013 8:58 pm

I give him a call Monday IM out of town I will post pics monday

cecil30-30 · Post by **cecil30-30** » Sat Aug 10, 2013 11:19 pm

Good lucking getting ahold of someone..Seem's everytime I call I get refered to extension 204 and no body ever answers.It's like Excalibur only has 1 customer service rep.

newbie · Post by **newbie** » Sun Aug 11, 2013 8:40 am

I have never had a problem getting g in touch. it goes to voicemail if they are on another call. Dawn or Peter will get right back to you.

onebigskittle · Post by **onebigskittle** » Sun Aug 11, 2013 1:05 pm

I never had a problem with getting in touch with them and when I did they took care of me and answered my questions

mrbi · Post by **mrbi** » Sun Aug 11, 2013 8:51 pm

my english is not good, so I can only try to send an email.
if I get a top of the limbs to replace?

Mon Aug 12, 2013 8:47 am

Good lucking getting ahold of someone..Seem's everytime I call I get refered to extension 204 and no body ever answers.It's like Excalibur only has 1 customer service rep.

It is our crazy season and we are trying to take care of the high volume of calls and emails quickly. If you leave us a message or send an email we will get back to you. We appreciate your patience.

Peter

cecil30-30 · Post by **cecil30-30** » Mon Aug 12, 2013 9:58 am

I have no complaints with the actual customer service its just getting ahold of somebody that seems to be a problem.

frank25 · Post by **frank25** » Mon Aug 12, 2013 11:17 am

it was just the glue that squeezed out when it was put together danny said nothing to worry about

Mon Aug 12, 2013 11:50 am

I have no complaints with the actual customer service its just getting ahold of somebody that seems to be a problem.

See above, our phones are constantly busy with calls this time of year. BTW...I just tried to return your call and your mailbox is not setup. Try calling again.

Thanks,

Peter

Excalibur Crossbow Forum

matrix limb end

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