Not life time warranty *** pics added**

[Jawfew]

Sent my equinox back to Excalibur a few weeks ago. Been unloading my bow with the rope cocking aid for years now, and it's worn away the plastic in the groove exposing the corner of the aluminum rail.going on my 3rd rope cocking aid.they send back a video how to unload my bow. Viewed it again and doing it correct. Has anyone else had this problem or have you looked at the groove closely if so good luck dealing with them,just buy lots of rope aids.

[agingcrossbower]

Welcome to the forum. Odd way to introduce yourself.

[Deerstalker]

I am going to have to say BS on this. How many times have you un-cocked your Equinox? You say that this is the 3rd cocking aid that you are using and we are to assume that the other 2 were worn out. How about some pictures of the CB & worn out rope cockers. I may have had to un-cock my Equinox a total of 30 times after hunting. The un-cocking operation is the ONLY time that the rope sides across the grove and the camo paint is worn off my Equinox which I consider normal wear. To actually wear this grove where the rope is damaged you would have to un-cock the CB many hundred of thousands of times!
I have added pictures of my CB & it appears that my grove ends before the end of the stock. The grove ends about 1/16" before the flat end of the stock.


I cannot see any wear/tear on my rope cocking aid what-so-ever. FWIW.

[Jawfew]

No BS will post the pic when get to my PC. Had bow for 5 years now and hunt almost everyday during the 3month bow season.usually do a morning and night hunt so not shooting deer every day so that's usually 2 times a day some times three that it gets unlocked. Didn't,t notice the corner of the rail exposed until looking close to see why the rope getting badly fraided.
Steve

[xcaliber]

I make strings, and do a lot of testing. This requires a lot of uncocking, not to mention I hunt as well with the same bows. I uncock them sometimes twice a day if I hunt the morning, and afternoon. I agree with, and accept the finish wearing off, but I have not seen the groove wear down! I use 550# paracord on my ropes as well, but I think that has little effect on anything. Additionally, this is the first time I have ever heard anything close to this complaint!

[vixenmaster]

How to wear out rope cockin slot & rope cockers. Any grit that embeds in yer rope cocker will wear it in few yrs

[Boo]

Welcome to the forum. Odd way to introduce yourself.

[Cossack]

Odd way to accept a new member guys. Let's take him for his word unless/until his pictures indicate otherwise.

[agingcrossbower]

Odd way to accept a new member guys. Let's take him for his word unless/until his pictures indicate otherwise.

OK, welcome to the forum. I'm from the States. Where do you call home?

[Jawfew]

From Windsor area in Ontario. Was on the forum years ago when first got my bow.I,m not trying to bad talk Excalibur actually ordered a matrix380 last week. Tried to up the the pic from my camera but said file to big,will have my wife try with her iPhone later. Just wasn't,t happy with there response after the Excalibur dealer was actually the one that sent it back for warranty issue.

[agingcrossbower]

Sorry to hear of your problem. I'd contact contomer service at Excalibur and let them know your problem. Good luck!

[NEPAbowhunter]

You have done a lot of shooting with the "beast" to wear out the stock. I bet they do not see that to often back at the factory. They should give you another stock and challenge you to wear it out.
Come on Excalibur take care of the guy!

[xcaliber]

I will say that this has tuned my attention to watch for wear in this area. I shoot a lot, and often, and have so far not seen this as an issue, but I can't say it's impossible. I think that the paracord i use is less abrasive, and I have it on all my cockers, and stringers. Hope you get the bow repaired, and find out what the root cause is. I have to say that the Excalibur Brand has been good to me personally, and since you have proclaimed that you are getting another speaks volumes. Honestly it is in the best interest of any company these days to take care of their customers. Social media has changed the landscape so much in the last few years that everyone is seeing real time responses to issues play out, and making their own decisions to buy based on these posts. Nobody wants negative comments posted, and even the smallest business can rise, or fall from what the masses post. Perception becomes reality on many fronts, so that does play to the consumer in most cases.

[jody5252]

Sounds like some of you guys just got your as%#s handed to you!! Sure were awful quick to judge... I thought this was a forum to ASK questions!

[Michiganhunter]

Agreed xcaliber and well stated...