Faulty tact zone crosshairs

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Kenoakee
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Faulty tact zone crosshairs

Post by Kenoakee » Tue Sep 01, 2015 1:28 am

I've had my matrix 380 for almost a year now and love it. Took my first animal with it last fall (a whitetail doe). It traveled many trails through all sorts of weather last hunting season and never gave me a problem. It still has less than a hundred shots fired on it. I took it out about 3 weeks ago to make sure I'm all dialled in and was bang on out to 60 yards. 2 weeks later I go to practice a little and on the seventh bolt my crosshairs went crooked (at a 45* angle). The scope was all snug and sitting just fine, only the crosshairs turned.
Matrix 380 - Tact Zone Scope - 18" Diablo Bolt w Luminok

Hunt it
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Re: Faulty tact zone crosshairs

Post by Hunt it » Tue Sep 01, 2015 4:35 am

Send it back they will replace. Warranty info on web site

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amythntr
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Re: Faulty tact zone crosshairs

Post by amythntr » Tue Sep 01, 2015 6:36 am

Kenoakee wrote:I've had my matrix 380 for almost a year now and love it. Took my first animal with it last fall (a whitetail doe). It traveled many trails through all sorts of weather last hunting season and never gave me a problem. It still has less than a hundred shots fired on it. I took it out about 3 weeks ago to make sure I'm all dialled in and was bang on out to 60 yards. 2 weeks later I go to practice a little and on the seventh bolt my crosshairs went crooked (at a 45* angle). The scope was all snug and sitting just fine, only the crosshairs turned.

....ah, the unexpected demise of yet another Excal Scope...yes covered under warranty but unacceptable to say the least...get a Leupold and never again look back or worry, fuggetaboutit!

Anthony :)
When you are in a tough situation and wonder where God is; ...the Teacher is always quiet during the test.

Anthony :D

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BrotherRon
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Re: Faulty tact zone crosshairs

Post by BrotherRon » Tue Sep 01, 2015 8:37 am

On the top of the page click Home, then click customer service and follow the instructions. They will have you up and running again in no time. :wink:
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Livtahunt
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Re: Faulty tact zone crosshairs

Post by Livtahunt » Tue Sep 01, 2015 10:47 am

Call Danny Miller. Sent a TactZone back to him on a Thursday about a month ago and recieved a new TactZone that next Monday. Great customer service!
Exomax, Equinox, Matrix 380 and now a Scorpyd Aculeus

Hester0305
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Re: Faulty tact zone crosshairs

Post by Hester0305 » Tue Sep 01, 2015 2:06 pm

Livtahunt wrote:Call Danny Miller. Sent a TactZone back to him on a Thursday about a month ago and recieved a new TactZone that next Monday. Great customer service!
X2 He's the man to call his turnaround is great.
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BrotherRon
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Re: Faulty tact zone crosshairs

Post by BrotherRon » Tue Sep 01, 2015 2:15 pm

Livtahunt wrote:Call Danny Miller. Sent a TactZone back to him on a Thursday about a month ago and recieved a new TactZone that next Monday. Great customer service!
I don't think turn around time will be very good considering his location :!:
Follow the steps I listed above :wink:
Matrix 310 ~ Hawke XB30 Pro SR ~TT~Tombstone Case.
36" All Weather Tactical Case. Danny Miller Top Mount Quiver
Strings by Boo ~ nchunterkw ~ 8ptbuk
Jeremiah 29:13 :thumbup:

Hi5
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Re: Faulty tact zone crosshairs

Post by Hi5 » Tue Sep 01, 2015 2:34 pm

Good call, Ron!
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excal_355
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Re: Faulty tact zone crosshairs

Post by excal_355 » Tue Sep 01, 2015 4:13 pm

Mine has done the same thing. On it's way to excalibur as we speak.
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Kenoakee
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Re: Faulty tact zone crosshairs

Post by Kenoakee » Fri Sep 16, 2016 2:20 am

Hey guys I never updated my problem sorry. I returned it to excalibur via express post and they returned a new scope to me with in 10 days. In the mean time I purchased another tact zone as back-up should this ever happen again.
Matrix 380 - Tact Zone Scope - 18" Diablo Bolt w Luminok

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amythntr
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Re: Faulty tact zone crosshairs

Post by amythntr » Fri Sep 16, 2016 9:44 am

.....you just never hear of these issues with Leupold...I have them on all of my firearms and CB's....they just work! :wink:

Anthony :)
When you are in a tough situation and wonder where God is; ...the Teacher is always quiet during the test.

Anthony :D

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W.Miguire
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Re: Faulty tact zone crosshairs

Post by W.Miguire » Fri Sep 16, 2016 1:16 pm

can't complain about Danny Millers service , seems like I just hang up the phone and the package is here. and we are on a island 7 miles out on lake Mich. Just sayen!
W.M.

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amythntr
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Re: Faulty tact zone crosshairs

Post by amythntr » Fri Sep 16, 2016 2:14 pm

W.Miguire wrote:can't complain about Danny Millers service , seems like I just hang up the phone and the package is here. and we are on a island 7 miles out on lake Mich. Just sayen!
W.M.


...not only that, but I can personally attest that Danny does things for you that never get publicized...he is not only the family Dr. to my Excalibur brood, but he is just a nice person that exudes the virtues of a time past where people genuinely cared about doing what was right even if it cost them money!

....sought of like when Uncle Vinnie spends time in the bigga houza not to rat on cousin Pasqualino because of family....fuggetaboutit! :shock: :lol: :lol: :lol:

Anthony :)
When you are in a tough situation and wonder where God is; ...the Teacher is always quiet during the test.

Anthony :D

A420TD (Assassinatore di Cervi)
A360 (l'Assassino)
AXE 340
NMare 335(On loan)
ZS,Ex
Spits
Boo,NChunterkw,Vixenm

sproulman
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Re: Faulty tact zone crosshairs

Post by sproulman » Sat Sep 17, 2016 3:11 am

You read very few problems with Tact-zone scope then you hear of the Crosshair problem..I have 2 and SO FAR no problems and i dropped my bow on scope hard OUCH ..

yet i have friend that got 2 tact zones and both had Crosshair problem..His tilted to left ..

i have 100 shots out of my 1 Tact-Zone scope and no problem so far..
Last edited by sproulman on Wed Sep 21, 2016 7:37 pm, edited 1 time in total.

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janesy
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Re: Faulty tact zone crosshairs

Post by janesy » Sat Sep 17, 2016 1:13 pm

I had a piece of something land on the reticle of one of my draft zones about a month ago.
Time from me shipping to receiving new scope via mail was 42 hours. I'm pretty close. But the timeframe alone suggest they shipped out the replacement before they even got my scope.

Cannot beat that for service. Impossible.
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