Matrix 380 Limb Splintered

Boomer · Post by **Boomer** » Sat Oct 03, 2015 5:22 pm

I shot my bow this morning and when I was putting back in the case, I seen that the right limb is splintered. It's just one piece that is splintered at the inside bottom of the limb. I have never dryfired the bow.

Has anyone else had this problem? Is this covered under the warranty?

Normous · Post by **Normous** » Sat Oct 03, 2015 5:29 pm

It may be worthwhile to visit the Walk-In Clinic nearby at Excalibur headquarters for a limb script. That's what I would do.

Bones · Post by **Bones** » Sat Oct 03, 2015 5:49 pm

As Normous said take it to the walk in clinic , fill out a form . There is a Tim Horton's down the road come back in 30 -45 min and your 380 will be or should be released for home. Did exactly the same with one of my bow's year's ago.

Boomer · Post by **Boomer** » Sat Oct 03, 2015 5:54 pm

Thanks. Will do.

Dale · Post by **Dale** » Sat Oct 03, 2015 5:58 pm

Let me know when you take to excalibur to get it fixed. I would like to see the place. I could take it there for you on Monday, since I am no long employed. Sorry to here of this.

Boomer · Post by **Boomer** » Sat Oct 03, 2015 6:57 pm

Thanks Dale. That would be awesome.

mr meat · Post by **mr meat** » Sat Oct 03, 2015 7:05 pm

Fastest walk in clinic around!!

Boomer · Post by **Boomer** » Mon Oct 05, 2015 12:39 pm

My hats off to Excalibur. Dale took my bow in this morning to have the limb looked at. He was in and out in 20 minutes with a new set. That is unbelievable. More companies should take a page from Excalibur's book on Customer Service. Thanks to Excalibur for making a great bow and service second to none!!

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Matrix 380 Limb Splintered

Matrix 380 Limb Splintered

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