What I meant by this is there seems to be a few people in the social media world who jumps on us at every opportunity to try and find holes in our warranty to discredit how good it really is. Our lifetime warranty has gained us an awesome following by our loyal customers so our competitors and some who just don't like us will take shots when they can. I hope this makes sense.For some reason there are a bunch out there that love to go after our warranty.
I will try to answer Anthony's questions:
....Peter....thank you for clarifying certain things.....so what happens if someone does NOT register their crossbow which has a serial number on it....is one precluded to being warranted?....Does the warranty pass to the second owner?
As it has been since our company started 35 years ago our warranty only applies to the original owner. However, we will always work with the customer and will do our best to be fair with any issues.
.....I understand that "INITIALLY" you want to see how the rope holds up in actual usage...Does this mean that the rope will eventually be sold separately and there will be some sought of video of explanation as to how to change the rope for those DIY'ers?
Don't know yet, we need to see how things go in the field and if there is an easy way for users to change the rope on their own we will certainly consider offering kits. Not everybody will want to change their own rope as its more complicated than just changing a string. But the more field experience we get the more we will know. By the end of the season we'll have a better feel for it.
.....I definitely do not agree with the 50 shots a year that you state....I shot more than that amount with my back breaking 335 at the range. I can easily see me putting on 250-500 before the beginning of the season now with the crank.
As I said in my post, this does not apply to many on this forum who shoot all the time. The average crossbow owner would be lucky to shoot 20 shots a year!
.....I'm sorry if you or some might feel that I am sounding like the sky is falling which is the further from the truth.....I like many have been responsible for quite a few Excalibur sales just by word of mouth....I consider the Assassin to be an engineering marvel....
.....I voiced my concerns and as long as we are moving toward a DIY approach as with all of the Excaliburs I again will be very happy!
We appreciate your input!