Customer Service

Crossbow Hunting

Moderators: Bill T, Excalibur Marketing Dude

Post Reply
Gwens Dilemma
Posts: 85
Joined: Sun Oct 19, 2008 9:38 pm
Location: Blenheim Ontario

Customer Service

Post by Gwens Dilemma » Tue Sep 10, 2019 3:41 pm

Preaching to the choir. Just got off the phone with a Mike in customer service. I bought an Exomag from Bill in about '93. Needed new bolts and didn't have any luck around me. I want aluminum and Mike not only searched their inventory but was knowledgeable enough to get me close to the original 2117s. Being sent to the house. Excalibur has repaired my bow twice now at no charge and they even paid the return shipping and now this. Just a testimonial for any fence sitters out there.

hunter with MS
Posts: 790
Joined: Sun Oct 18, 2015 4:29 pm
Location: Massachusetts

Re: Customer Service

Post by hunter with MS » Tue Sep 10, 2019 5:52 pm

I don't think there is any better. Splinter on a limb on my new axe sent picture to Dawn that was Thursday night Friday she replied sending new limbs . Got them Yesterday can't beat that . This is not the first time I've been treated like this .

Posts: 301
Joined: Sat Aug 18, 2018 8:10 pm
Location: Sout. Illinois

Re: Customer Service

Post by Cardinalsfanforever » Tue Sep 10, 2019 9:24 pm

yes, talked to Dawn for the first time today, well pleased. have had 3 RMA's taken care of in the past, they are awesome.
matrix 380, 18" BEZS, Vixenmaster
micro 315, 17" BE Execs. Vixenmaster
Axiom SMF, FIRE BOLTS Vixenmaster

Posts: 2
Joined: Sun Sep 08, 2019 8:24 pm

Re: Customer Service

Post by fuzzybear » Wed Sep 11, 2019 9:47 am

Dawn and Pete have helped me out greatly as the 360TD is my first crossbow. Their customer support is really the best I have ever seen and they know the product. I am sold on excalibur for life cause of the customer support.

Posts: 2321
Joined: Sun Dec 18, 2011 6:23 pm
Location: North Carolina

Re: Customer Service

Post by Hester0305 » Fri Sep 13, 2019 11:02 am

That's another reason I love Excaliburs over everything else.
Stryker Katana 360
Black Eagle Zombie Slayers
TruGlo Titanium X Hybrid Broadheads
NAP FOC Broadheads

Posts: 140
Joined: Fri Mar 18, 2016 3:21 pm
Location: Vermont

Re: Customer Service

Post by Smong2000 » Fri Sep 13, 2019 11:24 am

They are good people and they really care. Don't see that much anymore... :thumbup:

Posts: 276
Joined: Sun Feb 12, 2012 12:17 pm

Re: Customer Service

Post by Michiganhunter » Sun Sep 15, 2019 9:07 am

Purchased a Matrix 380 about 5 years ago. Had a limb crack. I contacted Peter and Dawn. They directed me to Danny at that time, sent the limbs to him and a week later I had brand new limbs for my 380. It just doesn't get any better than that. Great people to deal with. There are also many very helpful people on this site. The entire Excalibur company is first class in every way. There are a lot of crossbows being produced these days but my money will always be spent on Excalibur.
380 Matrix Extra
Hawke XB 30 Compact
Easton 2216 19 " 388gr... 378fps
100gr Spitfire/Wasp Jak-Hammer
Trigger Tech trigger

User avatar
Posts: 3108
Joined: Sat Dec 05, 2015 8:20 pm
Location: Beavertown. Ont

Re: Customer Service

Post by janesy » Sun Sep 15, 2019 9:16 am

I haven't had an interaction with all Staff at Excal that wasn't top notch service. Should be a model for businesses to follow not just in the hunting world.
Micro-Hybrid-bulldog "PitBull370"
MOBU Micro BD345 "Greener"
Blackout BD-Axe "Hatchet340"

Every little sound in the bush sounds like footsteps... Until you hear footsteps!

Post Reply