Wildgame Innovations cameras customer service

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ThunderXB
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Wildgame Innovations cameras customer service

Post by ThunderXB » Mon Oct 07, 2019 8:55 pm

I was just wondering if anyone here has had any contacts with Wildgame Innovations customer service.

I mostly have Bushnell and Browning trail cameras, but bought 1 Wildgame last year.

I have a couple questions about it.

I've called their customer service line 3-4 times, all it does is put you on hold forever.

So I emailed them, 3 times over 3 months.

Nothing.

If that's their customer service, I'm happy staying with Browning and Bushnell, both of which have been great to deal with.

(Coincidentally I've had exactly the same customer service with New Archery Products as of late, which is completely opposite of how they used to be. Really disheartening sometimes when they take your money but refuse to support the product or customers.)
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Stepnoutnb
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Re: Wildgame Innovations cameras customer service

Post by Stepnoutnb » Mon Oct 07, 2019 9:13 pm

ThunderXB wrote:
Mon Oct 07, 2019 8:55 pm
I was just wondering if anyone here has had any contacts with Wildgame Innovations customer service.

I mostly have Bushnell and Browning trail cameras, but bought 1 Wildgame last year.

I have a couple questions about it.

I've called their customer service line 3-4 times, all it does is put you on hold forever.

So I emailed them, 3 times over 3 months.

Nothing.

If that's their customer service, I'm happy staying with Browning and Bushnell, both of which have been great to deal with.

(Coincidentally I've had exactly the same customer service with New Archery Products as of late, which is completely opposite of how they used to be. Really disheartening sometimes when they take your money but refuse to support the product or customers.)
Back in the spring I was researching trail cams and what I noticed is lots of folks posting on the net of many companies having TERRIBLE after sales support. It was pretty sad really. I ended up buying from Exodus. The one camera I bought was a Lift 2. Great so far. I’ve emailed them a couple times and got answers back. Nothing warranty related just operating questions. They seem ok so far.
Wayne

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catclr
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Re: Wildgame Innovations cameras customer service

Post by catclr » Mon Oct 07, 2019 10:08 pm

ThunderXB wrote:
Mon Oct 07, 2019 8:55 pm
I was just wondering if anyone here has had any contacts with Wildgame Innovations customer service.

I mostly have Bushnell and Browning trail cameras, but bought 1 Wildgame last year.

I have a couple questions about it.

I've called their customer service line 3-4 times, all it does is put you on hold forever.

So I emailed them, 3 times over 3 months.

Nothing.

If that's their customer service, I'm happy staying with Browning and Bushnell, both of which have been great to deal with.

(Coincidentally I've had exactly the same customer service with New Archery Products as of late, which is completely opposite of how they used to be. Really disheartening sometimes when they take your money but refuse to support the product or customers.)
It still might be from fall out from the owner charged with and pleaded guilty to poaching elk.
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Re: Wildgame Innovations cameras customer service

Post by paulaboutform » Tue Oct 08, 2019 12:17 pm

Thanks for the information Rich. I appreciate hearing the experiences, good or bad, from trusted members. I'm big on customer service so I will absolutely eliminate them from my 'to support' group of companies. :eusa-naughty:

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Re: Wildgame Innovations cameras customer service

Post by Hester0305 » Tue Oct 08, 2019 12:48 pm

I contacted them several years back about a game camera wondering if it could be fixed because the warranty was out and they said no they didn't have a repair center but they would sell me another one at full price. I opted not to buy another one then but I've bought several of their cheaper cameras over the years but I know in advance once the warranty runs out just throw them away.
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Re: Wildgame Innovations cameras customer service

Post by Riflemanz » Tue Oct 08, 2019 4:55 pm

I tried to call them when my camera broke, waste of time, no customer service.
If your cam is broken throw it away and buy a new one.
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ihunt
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Re: Wildgame Innovations cameras customer service

Post by ihunt » Tue Oct 08, 2019 5:07 pm

Riflemanz wrote:
Tue Oct 08, 2019 4:55 pm
I tried to call them when my camera broke, waste of time, no customer service.
If your cam is broken throw it away and buy a new one.
Yep and never buy one that company again.
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Re: Wildgame Innovations cameras customer service

Post by Patcon » Tue Oct 08, 2019 5:38 pm

Stepnoutnb wrote:
Mon Oct 07, 2019 9:13 pm
ThunderXB wrote:
Mon Oct 07, 2019 8:55 pm
I was just wondering if anyone here has had any contacts with Wildgame Innovations customer service.

I mostly have Bushnell and Browning trail cameras, but bought 1 Wildgame last year.

I have a couple questions about it.

I've called their customer service line 3-4 times, all it does is put you on hold forever.

So I emailed them, 3 times over 3 months.

Nothing.

If that's their customer service, I'm happy staying with Browning and Bushnell, both of which have been great to deal with.

(Coincidentally I've had exactly the same customer service with New Archery Products as of late, which is completely opposite of how they used to be. Really disheartening sometimes when they take your money but refuse to support the product or customers.)
Back in the spring I was researching trail cams and what I noticed is lots of folks posting on the net of many companies having TERRIBLE after sales support. It was pretty sad really. I ended up buying from Exodus. The one camera I bought was a Lift 2. Great so far. I’ve emailed them a couple times and got answers back. Nothing warranty related just operating questions. They seem ok so far.


Wayne
I also bought a Lift II a while back. I bought the public land package. I really like the camera! It's a little more than the Browning cameras I was buying but it has a 5 year warranty and is password protected. So if you steal it; you can't use it. One of my Brownings got stolen in the spring and the other died after about a year. I would like another Lift but will have to space out purchases as I have funds available
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BrotherRon
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Re: Wildgame Innovations cameras customer service

Post by BrotherRon » Tue Oct 08, 2019 6:55 pm

I have two bushnell cameras, one is 5 years old and the other 3 years old. both working great.
I also have a cheap tasco camera I bought at walmart last year that works great.
they all take awesome pictures and seem very reliable ;)
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Re: Wildgame Innovations cameras customer service

Post by Straight->Shooter » Wed Oct 09, 2019 9:15 am

I’ve had lots of experience with WGI cams, they are normally hit or miss right out of the box, they work or they don’t, they definitely are picky about what card you use, they don’t like the micro sd that you put in an adaptor. I have some that are new in sept, and some that are going on year 6 or 7.

I’ve contacted their customer service before on a few occasions, zero help, even with registered products for warranty.

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