Warranty Dept

Crossbow Hunting

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Assassin1
Posts: 9
Joined: Fri Nov 20, 2020 10:37 am

Warranty Dept

Post by Assassin1 »

Just wondering is the warranty dept in Michigan on vacation. The received my warrant product on the 15th still just says received. Was told it should be a 1-5 day turnaround. Thought maybe they are closed?
seabee401
Posts: 229
Joined: Sat Jun 04, 2011 10:32 pm
Location: New Jersey

Re: Warranty Dept

Post by seabee401 »

Just received email from them yesterday that they were sending my replaced limbs on my riser. They gave me a ups tracking number. It was a pretty quick turnaround considering the holiday.
So, yes they are there and working till today anyway. Hope this helps.
Happy New Year,
Tom
Phoenix I, Phoenix II, Excocet 200, Vortex, Matrix 350Se, Matrix 330, Matrix 310
Assassin1
Posts: 9
Joined: Fri Nov 20, 2020 10:37 am

Re: Warranty Dept

Post by Assassin1 »

Thanks, about an hour after posting I got an email from UPS with tracking number for it. Still says received on warranty website, but I guess it’s on the way
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