Excalibur Customer Service

[GeorgiaBoyJC]

Hello,
I just bought a Excalibur I had a few questions so I called last week and then called yesterday and no one returned my messages so I just called and got a young snooty girl that could give two craps about me being a customer !! Is this the they way this company operates ? Maybe should have bought a different Crossbow !!

[Eck]

I've called Excalibur's Customer Service a few times, and had nothing but professional dealings with everyone. Calls were returned, the discussions all courteous, very professional and supportive.

I've seen a few postings like this that claim otherwise, and I just have to wonder if there isn't something else going on, or something that precipitated the posting that isn't being mentioned. Just sayin'

Plus, its hunting season. I know from my old gunsmithing days that guns that sat around broken for ten months had to be fixed "now, today!!" because opening day is a few days away. I'm sure Excalibur has their share of that going on as well.

[maine hunter]

I haven't heard one bad thing about them before. Not to be mean, but what did you say to them?

[retrieverman]

Nevermind...

[robertyb]

Hello,
I just bought a Excalibur I had a few questions so I called last week and then called yesterday and no one returned my messages so I just called and got a young snooty girl that could give two craps about me being a customer !! Is this the they way this company operates ? Maybe should have bought a different Crossbow !!

Get a Barnett Crossbow. I hear they have excellent CS.

[rein1]

Maybe a wrong number was called and thus person is tired of people calling for excalibur .. If not I hope you have the girls name you talked to , I would definitely let Pete know what happen .

Myself I have been treated great by excalibur customer service even when I called a bit upset they settled me down and took care of the situation ..

[vixenmaster]

Hello,
I just bought a Excalibur I had a few questions so I called last week and then called yesterday and no one returned my messages so I just called and got a young snooty girl that could give two craps about me being a customer !! Is this the they way this company operates ? Maybe should have bought a different Crossbow !!

So jus whats wrong wid yer Eclipse that you needed C S ?

[Sparkey]

I emailed customer service and they got back to me within the day. Had no problems on my end. Even received my RMA shipping info in a few hours.

Mark

Not to assume anything, but remember its not so much the message as much as how its delivered that is important.

[Boo]

Hello,
I just bought a Excalibur I had a few questions so I called last week and then called yesterday and no one returned my messages so I just called and got a young snooty girl that could give two craps about me being a customer !! Is this the they way this company operates ? Maybe should have bought a different Crossbow !!

Maybe it was the wrong number.
Maybe you started off on the wrong foot.
Maybe you are mistaken.
I do know that their customer service is unrivaled.
I do know that one should ask questions of the source of purchase.
I do know that this is the busiest time of the year.
I do know that Excalubur and it's employees care.
I do know that few, if any at here believe that the way you describe your experience is really the way things went.
I do know that Ten Point is company you experience. Speak to Randy Woods. He's the sales manager at Ten Point and has a whole lot of patience.

[huntinwi]

Hello,
I just bought a Excalibur I had a few questions so I called last week and then called yesterday and no one returned my messages so I just called and got a young snooty girl that could give two craps about me being a customer !! Is this the they way this company operates ? Maybe should have bought a different Crossbow !!

Maybe it was the wrong number.
Maybe you started off on the wrong foot.
Maybe you are mistaken.
I do know that their customer service is unrivaled.
I do know that one should ask questions of the source of purchase.
I do know that this is the busiest time of the year.
I do know that Excalubur and it's employees care.
I do know that few, if any at here believe that the way you describe your experience is really the way things went.
I do know that Ten Point is company you experience. Speak to Randy Woods. He's the sales manager at Ten Point and has a whole lot of patience.

X2

[newbie]

X3
Never anything but professional kind courteous people when ive contacted them. Namely Dawn and Peter.
Did you call excalibur or point of sale?

[Starvin' Hillbilly]

Did my one service hitch through their online service . . .was smoking fast . . .work to be done was done by Woody's and shipped back the same day they got it.

-ken

[Rusty Gate]

I have a 405 and was involved with the trigger recall.....and THEY CONTACTED ME. Turn around was swift, S&H was compensated, and I feel the new trigger is a better trigger. I'm happy. Oh BTW....still on the original set of limbs! At this point I couldn't tell how many shots I've taken with it....fingers crossed! But if I should have a problem I'm very confident Excalibur will take care of it!

RG

[agingcrossbower]

All this grinding is getting OLD. First, everyone had to give their input on how to fix the limb problem. And this is to a company that has been making bows for a long time now. Seriously they know what they are doing.
Now their Customer Service is questioned. REALLY! I dare say that they set the standard for excellence in customer service. All this is really getting old.
Buy, NO buy, GO!

[Riflemanz]

I talked to Dawn once about arrow questions I had when I got my 355 and she was a pleasure to talk with! AAA+++ in my book!