Frustration with Excalibur

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farm3rbrian
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Frustration with Excalibur

Post by farm3rbrian » Fri Jan 08, 2016 1:03 pm

I am becoming extremely frustrated with the support and information available from Excalibur. Case in point: recently purchased a Matrix Grizzly, realizing a 10+ year dream. As noted in a previous post, the documentation and video in my package were not relevant to the Grizzly. My frustration maxed out today when I tried to install my R.E.D.S system. Nothing I did would meet the tolerances between string and R.E.D.S bumpers. Yet another call to the tech department. Turns out that even though the package says "fits all Matrix crossbows", it doesn't. After a lengthy discussion with the tech guy, it turns out that the Grizzly is a hybrid and nothing made for Matrix bows as accessories fits the Grizzly! Brilliant marketing strategy, but it sure sucks for us Grizzly owners. My local dealer was totally unaware that this was the case. AAAAARRRRRGH
Lord, make my words as sweet as honey, for tomorrow I may have to eat them. (My Mother)

Normous
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Re: Frustration with Excalibur

Post by Normous » Fri Jan 08, 2016 1:19 pm

The good thing is that any other question that you may have can usually be answered by many of the forum members here in short order.
That sucks about your REDS situation and I can sympathize.
EXCALFFLICTION 1991 ->>---------> 2019
Kustom Krug Micro 355, Matrix 355 and NEMESIS
Leupold VX-R 2-7, Trijicon SRO Optics
Boo Strings
SWAT BH's
Teach Your Family How To Hunt So You Don't Have To Hunt For Your Family
Nature Is My Nurse

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Deaf jeff
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Re: Frustration with Excalibur

Post by Deaf jeff » Fri Jan 08, 2016 1:24 pm

farm3rbrian wrote:I am becoming extremely frustrated with the support and information available from Excalibur. Case in point: recently purchased a Matrix Grizzly, realizing a 10+ year dream. As noted in a previous post, the documentation and video in my package were not relevant to the Grizzly. My frustration maxed out today when I tried to install my R.E.D.S system. Nothing I did would meet the tolerances between string and R.E.D.S bumpers. Yet another call to the tech department. Turns out that even though the package says "fits all Matrix crossbows", it doesn't. After a lengthy discussion with the tech guy, it turns out that the Grizzly is a hybrid and nothing made for Matrix bows as accessories fits the Grizzly! Brilliant marketing strategy, but it sure sucks for us Grizzly owners. My local dealer was totally unaware that this was the case. AAAAARRRRRGH
I would return it pronto and choose a different model :!:
IN GOD WE TRUST

Jeff
matrix 355 w/ y25 stock
matrix 330
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farm3rbrian
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Re: Frustration with Excalibur

Post by farm3rbrian » Fri Jan 08, 2016 1:27 pm

You are right for sure. Don't know what I would do without the forum. That is why I posted this topic, so many others can see the path more clearly and avoid the frustrations. Don't get me wrong, the Grizzly is great. It is all the other "clutter" that sucks. Wouldn't be surprised if the new model introductions were rushed to market without supporting documentation and information either
Lord, make my words as sweet as honey, for tomorrow I may have to eat them. (My Mother)

Timbrhuntr
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Re: Frustration with Excalibur

Post by Timbrhuntr » Fri Jan 08, 2016 1:42 pm

Interesting. I recently bought a micro and was surprised to find that in the previously unopened box were 125 grain not 150 grain points, scope already had the rings on and tight to it but they were not set right for the rail and the scope info was diferent to the scope also I was very disappointed to say the least and I hope the bow is not put together as shoddy as its packaging was !!

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farm3rbrian
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Re: Frustration with Excalibur

Post by farm3rbrian » Fri Jan 08, 2016 1:51 pm

Deaf Jeff, returning and getting a different model not an option. Cost prohibitive and like I said, I love the Grizzly. Just not happy with Excalibur not providing relevant documentation and accessory lists when they knew this bow was unique and required that kind of info. the old "putting the cart before the horse" mentality.
Lord, make my words as sweet as honey, for tomorrow I may have to eat them. (My Mother)

Normous
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Re: Frustration with Excalibur

Post by Normous » Fri Jan 08, 2016 1:56 pm

Look at it this way, you will carry a lighter crossbow into the woods. I might add that I machined my REDS and my Danny Miller bumpers to shave unwanted weight from them.
EXCALFFLICTION 1991 ->>---------> 2019
Kustom Krug Micro 355, Matrix 355 and NEMESIS
Leupold VX-R 2-7, Trijicon SRO Optics
Boo Strings
SWAT BH's
Teach Your Family How To Hunt So You Don't Have To Hunt For Your Family
Nature Is My Nurse

Tim50
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Re: Frustration with Excalibur

Post by Tim50 » Fri Jan 08, 2016 2:21 pm

Normous wrote:Look at it this way, you will carry a lighter crossbow into the woods. I might add that I machined my REDS and my Danny Miller bumpers to shave unwanted weight from them.
I bought a Grizzly and put a set of Danny Millers bunpers on. The bumpers were a good 3/4" off the string at the correct brace height! I really like this bow but the customers should be made aware that some parts are not interchangeable. Is the Bowtech mentality starting to seep into the Excal R&D?

flightattendant100
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Re: Frustration with Excalibur

Post by flightattendant100 » Fri Jan 08, 2016 2:32 pm

Grizzly uses same bumpers as Micro and 310. Swept back riser.

newbie
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Re: Frustration with Excalibur

Post by newbie » Fri Jan 08, 2016 2:46 pm

flightattendant100 wrote:Grizzly uses same bumpers as Micro and 310. Swept back riser.
This. Don(Boo) has some for the 310 still. Check the trading post.
Kandy-a.k.a Raid
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Doe Master
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Re: Frustration with Excalibur

Post by Doe Master » Fri Jan 08, 2016 2:50 pm

I am having a hard time visualizing your riser and reds situation .
Could you please post a picture with your riser and your reds purchased .
Until we see it . I am at a loss . :)
Prone est ut nos es plurimus periculosus

Normous
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Re: Frustration with Excalibur

Post by Normous » Fri Jan 08, 2016 2:51 pm

farm3rbrian, I did mention earlier that the forum members a quick to find a solution, Thanks guys!
EXCALFFLICTION 1991 ->>---------> 2019
Kustom Krug Micro 355, Matrix 355 and NEMESIS
Leupold VX-R 2-7, Trijicon SRO Optics
Boo Strings
SWAT BH's
Teach Your Family How To Hunt So You Don't Have To Hunt For Your Family
Nature Is My Nurse

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Doe Master
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Location: Baden , Ontario

Re: Frustration with Excalibur

Post by Doe Master » Fri Jan 08, 2016 2:59 pm

Took a picture of two of my bows with string suppressors . Which is the most like yours .
#1
Image
#2
Image
Prone est ut nos es plurimus periculosus

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farm3rbrian
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Re: Frustration with Excalibur

Post by farm3rbrian » Fri Jan 08, 2016 3:05 pm

To flightattendant100: not trying to argue with you, but the Excal Tech guy said that the R.E.D.S system I need is unique to the Grizzly - #7008. Will check that out.
To Doemaster: already returned the R.E.D.S i had purchased to the dealer and ordered the right ones. I can tell you that there was almost as much gap between the bumpers and the string as there was for brace height, even though the tech guy said the spacing was supposed to be 1/4"
Lord, make my words as sweet as honey, for tomorrow I may have to eat them. (My Mother)

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farm3rbrian
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Re: Frustration with Excalibur

Post by farm3rbrian » Fri Jan 08, 2016 3:08 pm

I can see from the pictures that you have plenty of adjustment room to play with. When I tried to adjust the #7006 bumpers, the locking screws were catching air. No adjustment whatsoever
Lord, make my words as sweet as honey, for tomorrow I may have to eat them. (My Mother)

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