EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Moderator: Excalibur Marketing Dude
EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Many in this forum have followed my string issue with my Assassin With great interest and I posted their findings in my original post and will not delve into that here. What I do want to say is what they did for me. First they replaced my original string, then said that Excalibur will be sending me an additional string (orange) which I RUINED. They also polished my latches and much to my surprise, they topped it all off by changing my cocking rope which I didn’t think looked bad at all. Finally anyone sending their crossbow to the warranty depot in Port. Huron Michigan for repair need not tah worry, The work was well done, they got it on a Thursday and I have it in my hands the following Tuesday, Now how can yah complain about that turn-around time Finally a huge shout out to Peter of Excalibur for walking this through from the time I shipped it, keeping me posted on their findings and communicating the entire time. VERY SATISFIED
- GrassyKnoll
- Posts: 1421
- Joined: Sun Dec 12, 2010 9:13 am
- Location: Jackson, NJ
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Yes, they are the best in the business and do whatever it takes to make a customer happy and satisfied... I'm happy you are happy.. no pun intended..
Matrix 380 Xtra with Vortex Viper XBR, Trigger Tech,
Matrix 380 Xtra with Vortex Viper XBR, ^^^
Matrix 380 Blackout with Vortex Viper XBR,
Micro 335 Raid with HHAv Vortex Crossfire II Pro Grade trigger
Matrix 380 Xtra with Vortex Viper XBR, ^^^
Matrix 380 Blackout with Vortex Viper XBR,
Micro 335 Raid with HHAv Vortex Crossfire II Pro Grade trigger
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
There the best
vixen 11
exocet 175 with Aging custom stock #27
Exocet 175
exocet 200
matrix 355
Micro Camo 335
Micro Nightmare 335
380 Lynx
BJ custom arrows
Boo string on vixen
exocet 175 with Aging custom stock #27
Exocet 175
exocet 200
matrix 355
Micro Camo 335
Micro Nightmare 335
380 Lynx
BJ custom arrows
Boo string on vixen
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Glad to hear that it's all working out! Good luck with that Assassin.
Cabela's Equalizer 370 made by Excalibur- Zeiss Terra XB75
Matrix 380- Trophy Ridge Speed Comp XV530IR
Matrix 380- Trophy Ridge Speed Comp XV530IR
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Glad to hear it all came together
Blackout BD-Axe "Hatchet340"
Suppressor 400TD
Assassin 400Extreme
Suppressor 400TD
Assassin 400Extreme
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Where is the warranty depot in Port Huron Michigan. Address please.
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- Posts: 373
- Joined: Sat Mar 19, 2016 4:51 pm
- Location: China Spring, Tx
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
I must concur also. Never a good thing to have to use , but on my two occasions I was definitely taken care of above and beyond.
Matrix 350 LE 18 in. Diablos 150 gr. Boltcutters Zombie Slayers 150 gr. Slick Tricks C2 crank Hawkke XB 30 Pro SR
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- Posts: 35
- Joined: Thu Apr 20, 2017 5:43 am
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Never a doubt Excalibur Crossbows would look after you... The very best!
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- Posts: 130
- Joined: Fri Sep 02, 2016 1:25 pm
- Location: Poplar Bluff, MO
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
They have delivered excellent service twice for me. I include that when someone asks me what I like about my M405.
BD400 with XV530IR scope, HHA Optimizer
Zombie 20 inch with lighted nocks
Afflictor Broadheads K2 125 grain
Bulldog 380 HHA Optimizer with the XV530IR scope, Triggertech
Spinal Tapps- 18-inch
Afflictor Broadheads K2 125 grain
Zombie 20 inch with lighted nocks
Afflictor Broadheads K2 125 grain
Bulldog 380 HHA Optimizer with the XV530IR scope, Triggertech
Spinal Tapps- 18-inch
Afflictor Broadheads K2 125 grain
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- Posts: 4970
- Joined: Sun Nov 24, 2013 11:32 pm
- Location: Coquitlam, British Columbia
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
I think you'll find none here are surprised by your experience. Top notch all the way!
Paul
Paul
You're only paranoid if everyone isn't out to get you.
Keep your friends close and your enemies closer.
My enemy's friend is also my enemy.
Keep your friends close and your enemies closer.
My enemy's friend is also my enemy.
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Used them twice for petty stuff, and they treated it like a big deal both times, hard to find service like that anywhere else! Glad you're a happy Excalibur owner.
It’s not the way you rock, it’s the way that you roll!
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- Posts: 275
- Joined: Sun Feb 12, 2012 12:17 pm
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Excalibur's customer service is second to none period. I have used it a couple times a few years ago and it was awesome. Peter is a class act as are the people at Woodys and of course Don.
I am curious regarding the repair facility in Port Huron, Michigan. I live in Michigan only about 45 minutes south west of Port Huron. Where can I obtain the address or phone number for that facility? I don't currently need warranty work and probably won't need it but would like to check it out when I am in the area.
Thanks.
I am curious regarding the repair facility in Port Huron, Michigan. I live in Michigan only about 45 minutes south west of Port Huron. Where can I obtain the address or phone number for that facility? I don't currently need warranty work and probably won't need it but would like to check it out when I am in the area.
Thanks.
380 Matrix Extra
Hawke XB 30 Compact
Easton 2216 19 " 388gr... 378fps
100gr Spitfire/Wasp Jak-Hammer
Trigger Tech trigger
Hawke XB 30 Compact
Easton 2216 19 " 388gr... 378fps
100gr Spitfire/Wasp Jak-Hammer
Trigger Tech trigger
- Excalibur Marketing Dude
- Site Admin
- Posts: 695
- Joined: Mon Sep 29, 2003 4:25 pm
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Thanks for all the kind words. We opened our new warranty center in Port Huron last fall and it has worked out very well for us. Our tech Conrad is very good and is doing a great job looking after warranty repair in the area. We're not publicizing the address yet since we are not setup for walk-in traffic or phone calls as Conrad works alone most of the time.
If you're in the area and have a warranty concern please contact me and I will get you setup with an RMA and the address. Once we get more established with our new warranty center we will post the address. We don't do any retail sales out of that facility only warranty repair, there are lots of great retailers in that area.
This is just another step to help us offer the best warranty service to our customers we can. We love to sell our products to happy customers but we think its even more important to provide quick and painless service if something goes wrong.
Peter
If you're in the area and have a warranty concern please contact me and I will get you setup with an RMA and the address. Once we get more established with our new warranty center we will post the address. We don't do any retail sales out of that facility only warranty repair, there are lots of great retailers in that area.
This is just another step to help us offer the best warranty service to our customers we can. We love to sell our products to happy customers but we think its even more important to provide quick and painless service if something goes wrong.
Peter
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- Posts: 275
- Joined: Sun Feb 12, 2012 12:17 pm
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Appreciate the reply Peter,
Glad to hear you guys are expanding your operations.
Everything you said makes complete sense.
Thanks, Fred.
Glad to hear you guys are expanding your operations.
Everything you said makes complete sense.
Thanks, Fred.
380 Matrix Extra
Hawke XB 30 Compact
Easton 2216 19 " 388gr... 378fps
100gr Spitfire/Wasp Jak-Hammer
Trigger Tech trigger
Hawke XB 30 Compact
Easton 2216 19 " 388gr... 378fps
100gr Spitfire/Wasp Jak-Hammer
Trigger Tech trigger
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- Posts: 16
- Joined: Sun Nov 19, 2017 10:32 pm
Re: EXCALIBUR CUSTOMER SERVICE !!!!!!!!!
Just curious was your string issue an isolated incident or is this a common occurrence in the new assasin. Has this been addressed going forward i was planning on using this bow for all my deer hunting purposes going forward so im interested in this i was planning on purchasing very soon